Exchange, Return & Refund
Step 1: Contact Us (within 5 days of delivery)
- Shoot us a message on WhatsApp: +91 9573044176
- Or send an email to connect@custardfashion.com
Step 2: Make sure your item qualifies for return/exchange:
- Brand new condition: unworn, unwashed, unaltered, and undamaged
- Original tags still attached: with both barcode and MRP (price)
Step 3: Return/Exchange is on!
- We'll arrange a free pick-up of your item (it may take 5 business days).
- Pack your item securely for its return journey.
- Re-Pack the dress in the transparent polythene bag.
Step 4: We'll inspect the item.
Important: Return/Exchanges may be denied for worn or damaged items.
Step 5: New size on its way!
Once we receive your original item as a return, the refund will be processed within 10-14 days. Once we receive your original item, your new size will be shipped out within 3-5 business days in case of exchanges.